We understand that most everyone has a busy schedule so we have three different methods to help you remember when to schedule your maintenance appointment: Post Card, Email, Telephone.
The Manufacturer’s warranty states that it the responsibility of the customer to maintain their system by having it serviced a minimum of once a year by a licensed professional or they have the right to deny all claims. It is now becoming common for the factory to require proof of these services. If you cannot provide such documentation then they will deny your claim.
With each new install E.F. Martin will cover your first year of preventative maintenance. Following that initial year it is your responsibility to either enter into a yearly service agreement or to call in and have a non-contract service inspection completed annually.